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Customer Service

September 28th, 2007

Many corporations are now outsourcing their customer service jobs to home-based workers.  In fact, there has been national news coverage of this trend.  American corporations are able to keep costs down, yet still employ American workers; they no longer have to outsource these jobs to foreign countries.  This alleviates any cultural or language barriers that have almost become a clichй in the customer service industry.

Customer service is actually an industry upon itself and there are many types of jobs that fall under this umbrella.  As a customer service agent you may accept inbound calls for a company from your home.   You may be processing orders, providing technical support to a company’s existing customers, or answering general inquiry calls.

If you do not like speaking on the phone, don’t worry.  There are also jobs within the customer service industry that do not involve the phone at all.  A prime example would be a help desk representative.  You may have noticed that many websites feature the opportunity to chat with a live agent.  These agents provide all types of assistance, from technical support to general information about a company and its products.  In many cases, these jobs are performed by people from their own homes.

Opportunities in customer service do not end there.  There are also opportunities for people to return phone calls, answer email, and any other “support function” you can imagine.

Since there are so many types of customer service jobs available, there is one suited to most any type of personality.  Generally speaking, customer service agents need to have a “thick skin” as you may come into contact with some irritated customers every now and then.  When that happens, it is important to remember that they are not upset at you personally; they are upset with the company you represent, and you are the only person that they have to communicate their upset feelings to.

You shouldn’t let that prospect scare you away, as there are also many people who will be very pleasant and give you many compliments on the great job you are doing for them.  They will be grateful for the help and support you are providing.

Finding these types of jobs may be a bit tricky, but it can be done.  When you visit a job board, read each listing very carefully to make sure it is not a scam.  Entering quotation marks around your search term will also help narrow your results.  Try to locate a website that specializes in telecommuting, as they may post fresh job leads in the customer service field.

In most cases, you will need to provide your own computer, high speed internet service and phone line.  You will not be reimbursed for these expenses.  If a company needs you to have a certain type of software to work for them, they should provide that to you at no cost. The pay rate for these types of jobs can vary greatly, depending on what type of duties you perform.

If you feel that you would make a great customer service agent, don’t hesitate to research this field further.  There are many new opportunities opening up, and one could be a great fit for you.

Entry Filed under: Online



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